At Dandenong Cab Services, we understand that travel plans can change. Our cancellation and refund policy is designed to be clear, fair, and easy to understand for all passengers booking Airport Transfer, Corporate Transfer, Wedding Transfer, Parcel Delivery, Event Transfer, or Tour Service in Melbourne.
- Bookings can be cancelled without charge if cancelled at least 2 hours before the scheduled pickup time.
- Cancellations made within 2 hours of pickup may attract a reasonable cancellation fee.
- If the driver has already arrived at the pickup location, a waiting or call-out fee may apply.
- No-shows without prior notice may result in the full fare being charged.
- For advance bookings made for weddings, events, or tours, cancellations within 24 hours may be partially refundable depending on trip arrangements.
- Airport transfers delayed due to flight changes are monitored; however, customers must inform us of major schedule updates as soon as possible.
- Refunds, where applicable, are processed using the original payment method.
- Refund processing times may vary depending on the bank or payment provider.
- Any approved refund will reflect only the eligible amount after applicable fees.
- To request a cancellation or refund, customers must contact our support team with booking details.
We aim to handle every request promptly and fairly. Our goal is to provide reliable taxi services across Melbourne while maintaining transparent policies that protect both passengers and our drivers. For questions regarding cancellations or payments, please reach out to our team for assistance.
